Shipping Policy:
At Constructzilla, we prioritize efficient and reliable delivery service for all our customers. Below are the details of our shipping policy.
Processing Time:
- Standard Processing: Orders are typically processed within 1-3 business days.
- Expedited Processing: In some cases, orders may be processed and shipped on the same day.
- Non-Business Days: Please note that we do not ship on weekends and holidays, unless specified by the shipping carrier.
Shipping Rates and Delivery Estimates:
- Complimentary Premium Shipping: We offer free Premium Shipping on all orders.
- Delivery Timeframe: Most orders are delivered within 3-7 business days, subject to lead times and order placement timings.
Shipment Confirmation and Tracking:
- Confirmation Email: Once your order is shipped, you will receive a Shipment Confirmation email with your tracking number(s).
- Tracking Activation: Tracking numbers will be active and trackable within 24 hours of shipment.
Geographic Coverage:
- Mainland Shipping: We ship to all states within the contiguous United States, excluding Alaska and Hawaii.
Contact Us:
- For any inquiries or special requests regarding our shipping policy, please reach out to us at Mason@Constructzilla.com.
Returns Policy:
At Constructzilla, our commitment is to ensure your complete satisfaction with every purchase. To honor this commitment, we provide a comprehensive 30-day return policy.
Return Policy Overview:
- Eligibility Window: You have 30 days from the date of receipt to initiate a return request.
- Condition of Item: To qualify for a return, the item must be in the same condition as received - unused, with original tags, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Exceptions and Specifics:
- Alternate Supplier Policies: Certain suppliers may offer a Lifetime Warranty and Part Replacements instead of returns. Please contact customer service for details on these specific brands.
Return Process:
- Initiating a Return: To begin the return process, contact us at Mason@Constructzilla.com. Our team will provide detailed instructions for returning your item(s). Items returned without prior authorization will not be accepted.
- Return Shipping: Please note that customers are responsible for all return shipping charges. We recommend using a trackable shipping method for your return.
- Return Address: Since our suppliers ship directly from their warehouse, the return address will be the supplier's address indicated on the product.
- Restocking or Cancellation Fee: Depending on the supplier, a restocking fee ranging from 10-20% may apply plus 3% processing fee unless paid via wire in which the 3% will be waived. For orders canceled next day 3% will be deducted for the processing fee.
Refund Process:
- Upon receipt of your return, our supplier will inspect the item and notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed, minus any applicable restocking fee, and automatically credited to your original payment method within 7-10 days.
Contact Information:
- For any inquiries regarding our Shipping & Returns Policy, please reach out to us at Mason@Constructzilla.com or contact us at +1 (816) 635-0030.
We are committed to ensuring that your experience with Constructzilla is seamless and positive. For any further assistance, our customer support team is readily available to help.